Refund policy

Refund & Returns Policy

We want you and your pet to be happy with every order. If something isn't right, we're here to help.

Your right to cancel
If you live in the UK, you can cancel your order for any reason within 14 days of receiving it. Please contact us at PavZora.support@gmail.com with your order number to let us know.

How to return an item
After you contact us, we will send you return instructions. Please do not send items back without contacting us first, as we may not be able to process returns sent to the wrong address.

Items should be returned within 14 days of telling us you wish to cancel, unused and in their original condition and packaging where possible.

Return costs
If you are returning an item because you changed your mind, you will need to pay the return postage.
If your item arrived damaged, faulty or was not what you ordered, we will cover the cost of putting it right.

Refunds
Once we receive and inspect your return, we will refund you within 14 days to your original payment method. If you cancel the whole order, we will also refund the original standard delivery charge.

Damaged, faulty or incorrect items
If your order arrives damaged, faulty or incorrect, please email us within 48 hours of delivery with your order number and clear photos. We will arrange a replacement or a full refund. This does not affect your statutory rights.

Items we cannot accept back
For hygiene reasons, we cannot accept returns of used grooming items (such as brushes and nail clippers) or used feeding products, unless they are faulty.

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Refund policy