Terms of service
TERMS OF SERVICE
These Terms of Service govern your use of the Pavzora website and any purchases made through our online store.
By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully before making a purchase.
1. About Pavzora
Pavzora operates this online store and sells products to customers in the United Kingdom.
Business Address:
31 Cosgrove Close, Peterborough, PE3 7JN, United Kingdom
Email:
ecomsytelimited@gmail.com
2. Eligibility
By using this website, you confirm that you are legally able to enter into a contract and that the information you provide during checkout is accurate and complete.
3. Products
We make reasonable efforts to display product descriptions, images, colours, sizes and other details accurately.
Actual colours or appearance may vary slightly depending on your screen or device.
Products supplied to UK consumers remain subject to their statutory rights, including the requirement that goods must be as described, of satisfactory quality and fit for purpose.
4. Prices
All prices displayed on our UK store are shown in British Pounds (GBP £), unless otherwise stated.
Applicable delivery charges, taxes or other charges will be shown before checkout where required.
We may change prices at any time before an order has been accepted.
5. Orders
When you place an order, you will receive an order confirmation.
We reserve the right to refuse or cancel an order where reasonably necessary, including where:
- a product is unavailable
- incorrect pricing or product information has been displayed
- payment cannot be authorised
- fraud or misuse is suspected
If we cancel an order after payment has been taken, the amount paid will be refunded.
6. Payment
Payment must be completed using one of the payment methods available at checkout.
You are responsible for providing accurate billing and payment information.
7. Shipping and Delivery
Delivery times displayed on our website are estimates unless a specific delivery commitment is stated.
Some products may be fulfilled by third-party logistics or supplier partners.
Unless another delivery period has been agreed with the customer, UK distance-selling rules generally require goods to be delivered within 30 days.
Please review our Shipping Policy for current delivery estimates and further details.
8. Order Changes and Cancellations
If you need to change or cancel an order before dispatch, contact us as soon as possible.
Once an order has entered processing or has been dispatched, we may not be able to stop shipment.
Nothing in this section affects any cancellation rights provided to consumers by UK law.
For most online purchases, customers must be informed of their right to cancel within 14 days after receiving their order, subject to applicable legal exceptions.
9. Returns and Refunds
Returns, cancellations and refunds are handled according to our Return & Refund Policy and applicable UK consumer law.
Our policies do not remove or restrict any statutory rights you may have as a consumer.
10. Faulty, Damaged or Incorrect Products
If an item arrives faulty, damaged, incorrect or materially different from its description, please contact us as soon as possible at:
Please include your order number and relevant details.
Nothing in these Terms limits your legal rights regarding faulty or misdescribed goods. UK consumer contracts cannot lawfully exclude these statutory protections.
11. Product Availability
All products are subject to availability.
If an item becomes unavailable after you place an order, we may contact you to offer an alternative or issue a refund.
12. Third-Party Services
Our store may use third-party services including payment processors, delivery providers, fulfilment partners and technology providers.
Your use of certain third-party services may also be subject to their own terms and privacy policies.
13. Website Use
You must not use this website:
- for unlawful purposes
- to attempt fraud or unauthorised transactions
- to interfere with website security
- to introduce malicious software
- to copy or misuse protected content without permission
14. Intellectual Property
Unless otherwise stated, the website content, branding, graphics, text and other materials are owned by or licensed to Pavzora.
You may not reproduce or commercially use our content without permission, except where permitted by law.
15. Limitation of Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
In particular, nothing in these Terms limits consumer rights relating to faulty goods, goods that are not as described, or liability that cannot legally be excluded.
16. Promotions and Discounts
Discounts and promotions may be subject to separate conditions.
Promotional offers may have expiry dates, minimum-spend requirements or product exclusions where clearly stated.
We will aim to present promotional pricing and conditions clearly and transparently. UK online-selling guidance requires businesses to be transparent about promotions and total pricing.
17. Privacy
Your personal information is handled according to our Privacy Policy.
Please review the Privacy Policy available on our website for further details.
18. Changes to These Terms
We may update these Terms of Service from time to time.
Any changes will apply from the date the revised Terms are published on our website and will not remove rights already arising from an existing order where the law does not permit this.
19. Governing Law
These Terms are governed by the applicable laws of the United Kingdom, subject to any mandatory consumer rights that apply to you.
20. Contact
If you have questions about these Terms, contact:
Email: ecomsytelimited@gmail.com